LendenPro

1. Introduction

LendenPro ("we", "us", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our Point of Sale (POS) system and associated services.

2. Information We Collect

2.1 User Information

• Account Information: Name, email address, mobile number, business name
• Login Credentials: Username, password (encrypted), session tokens
• Profile Information: User roles, permissions, and preferences

2.2 Business Information

• Shop Information: Business name, address, contact details, logo
• Product Information: Product names, prices, stock data, barcodes
• Sales Data: Transaction details, invoices, payment records
• Customer Information: Customer names, mobile numbers (if provided), purchase history

2.3 Technical Information

• Device Information: Device type, operating system, browser information
• Usage Data: Login times, feature usage, application performance
• Location Data: IP address, time zone (if applicable)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Operating your POS system and processing sales
• Account Management: Creating, maintaining, and securing your account
• Business Analytics: Providing sales reports, inventory tracking, and business insights
• Communication: Sending service-related updates and notifications
• Improvement: Enhancing our services and user experience
• Support: Providing customer service and technical support
• Security: Preventing fraud and ensuring system security

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We only share information in the following circumstances:

• With Your Consent: When you explicitly authorize sharing
• Service Providers: Third-party service providers who work on our behalf (e.g., hosting, payment processing)
• Legal Requirements: When required by law or to comply with legal processes
• Business Transfers: In case of merger, acquisition, or asset sale

5. Data Storage and Security

5.1 Data Retention

We retain your information for as long as:

• Your account remains active
• Necessary to provide you with services
• Required to comply with legal, regulatory, or accounting requirements

5.2 Security Measures

We implement the following security measures to protect your information:

• Encryption: SSL/TLS protocols for data transmission and password encryption
• Access Control: Role-based access and authorization systems
• Regular Backups: Automated backups to prevent data loss
• Security Monitoring: System logging and anomaly detection
• Secure Servers: Hosting in protected data centers

6. Your Rights

You have the following rights regarding your personal information:

• Access: Right to request a copy of your stored information
• Correction: Right to correct inaccurate or incomplete information
• Deletion: Right to request deletion of your information
• Portability: Right to receive your information in a structured, machine-readable format
• Objection: Right to object to certain processing activities
• Restriction: Right to restrict how your information is used

To exercise these rights, please contact us using the contact information below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze our services:

• Essential Cookies: Required for site functionality
• Performance Cookies: Help us understand how our services are used
• Functional Cookies: Remember your preferences

You can control and delete cookies through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information is stored and processed on servers located in Bangladesh. We implement appropriate safeguards to protect your data and comply with applicable data protection laws.

10. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policy of each website you visit.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last Updated" date. For significant changes, we will provide additional notice through email or our services.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We aim to respond to your requests within 48 hours.